Recover work and get help

Before you retry

Read the exact message and check the selected workspace. Keep the original file and note the affected task and time. Your work may have saved or your analysis may have finished even if the connection was interrupted.

Recover the existing work

1. For Draft save failed or Draft changed elsewhere, keep the tab open and follow its displayed recovery control. Check the saved version before choosing Discard local edits and reload saved draft; that action discards your local edits.
2. For interrupted assistance, use Check same request or Check same update when offered. Open saved analysis returns to a saved draft. These controls check what happened to your original request.
3. If an analysis is interrupted, reopen the same analysis or draft to check its progress. If it is still pending, wait for it to finish or contact support with the displayed message before trying another run.
4. For a failed PDF preview or download, keep the same completed analysis and report revision selected. Try its retrieval again once the error has been resolved. Do not rerun a scientifically completed analysis merely to repair report access.
5. For unavailable Team access, check Current workspace and contact the Team owner. For account issues, contact your identity provider or Provenarium; never use another person’s account.

Open instructions from the workspace

Choose Help in the workspace header for tasks related to the current section, or open User guide — contents and search. Conversation planning and the Model step also link directly to relevant instructions. Links open a new tab so your current work stays open.

You can read the guide without signing in. Use Edition and printing to find the document identity, print the guide or check release applicability. Open your workspace takes you to the workspace sign-in or selection page. To return to the analysis you were working on, switch back to its original tab.

Contact support

Use your organization’s internal support route and any agreed Provenarium contact. Otherwise contact hello@provenarium.com. Include the task, expected and observed behavior, time, browser/version and exact error text. If needed, Technical record details identifies the affected analysis and release.

Use a synthetic reproduction where possible. Share only the necessary non-secret identifiers or a carefully checked screenshot. Do not put passwords, tokens, invitation links or customer assay files in ordinary email.

If identity, results, signatures or saved records may be wrong, pause the affected downstream use and follow your organization’s incident procedure. Confirm the cause has been resolved and the affected records are correct before resuming.

Know when recovery is complete

Reopen the draft or completed analysis and check that it contains the work you expected. If you still cannot tell whether it saved or completed, contact support before repeating the action.