Terms of Service

1. Agreement and scope

These Terms of Service (“Terms”) are an agreement between Provenarium (“Provenarium,” “we,” or “us”) and the person or organization using the Provenarium website, individual workspace, and related online services that link to these Terms (the “Services”). By creating an account, selecting “Continue with Google,” or continuing to use an account after receiving notice of these Terms, you agree to them and acknowledge the Privacy Policy. Use of the public website is also subject to the sections that apply to website access and content. If you do not agree, do not use the Services.

If you use the Services for a company, laboratory, university, government body, or other organization, “you” includes that organization and you represent that you have authority to accept these Terms for it.

A signed order form, master services agreement, data-processing agreement, or statement of work may govern a Team workspace, implementation, integration, consulting engagement, or custom development project. If that signed agreement conflicts with these Terms, the signed agreement controls for the service it covers.

2. Accounts and authority

You must be at least 18 years old, or the age of legal majority where you live, and able to enter a binding agreement. Provide accurate registration information and keep it current. Each account is for an authorized individual; do not share credentials or allow another person to act under your identity.

You are responsible for activity under your account and for using appropriate device, network, and account security. Tell us promptly at hello@provenarium.com if you suspect unauthorized access.

If an account belongs to an organization workspace, the organization may manage membership, roles, access, and workspace content. The organization may also request that we restrict or end access. If you join with an organization-controlled email address, the organization may have rights in the account or work performed through it under its policies and agreements.

3. Access and permitted use

Subject to these Terms, Provenarium grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal scientific, analytical, educational, or business work. This right ends when your account or these Terms end.

You may use product documentation and downloadable examples to evaluate and operate the Services. Example datasets, acceptance criteria, and reports are illustrative and may not be represented as evidence that your method, system, or process is validated.

4. Your data and outputs

“Customer Data” means files, measurements, sample names, mappings, settings, criteria, exclusion reasons, report text, and other content you or your organization submit to the Services. It also includes analysis results and reports generated specifically from that content.

As between you and Provenarium, you or your organization retain ownership of Customer Data and generated scientific outputs. You grant Provenarium a limited, worldwide, non-exclusive license to host, copy, transmit, parse, calculate, format, and otherwise process Customer Data only as needed to provide, secure, maintain, or support the Services; comply with law; or follow your documented instructions. You also authorize service providers acting on our behalf to perform that processing. This license lasts only as long as needed for those purposes and does not permit us to sell Customer Data, use it for advertising, or train AI or machine-learning models.

You represent that you have the rights, permissions, and lawful basis needed to submit Customer Data and direct us to process it. You are responsible for its accuracy and legality. Keep original source files and copies of outputs important to your work; the Services are not your sole archival or backup system.

5. Data you may not upload

Do not submit any of the following to the Services:

• protected health information or other information subject to HIPAA;
• patient records, direct patient identifiers, or consumer health data linked to an identifiable person;
• identifiable genetic or biometric information;
• Social Security, passport, driver’s-license, tax, or other government identification numbers;
• payment-card, bank-account, or personal financial information;
• passwords, private keys, access tokens, or credentials for another system;
• personal information about children; or
• other sensitive or special-category personal information that requires safeguards the individual workspace is not designed to provide.

This restriction does not prohibit ordinary potency-assay files, non-identifiable sample labels, plate-reader measurements, or scientific data that cannot reasonably identify a person. If you are unsure whether a dataset is allowed, contact us before uploading it.

6. Acceptable use

You may not, and may not help another person to:

• use the Services unlawfully or violate another person’s intellectual-property, privacy, confidentiality, or other rights;
• upload malicious code or content designed to disrupt, damage, or gain unauthorized access to a system;
• bypass access controls, probe for vulnerabilities without written authorization, or interfere with another user or workspace;
• resell, rent, timeshare, or provide the Services as a hosted analysis service for third parties without our written permission;
• reverse engineer, decompile, or attempt to derive nonpublic source code or underlying components, except to the limited extent applicable law expressly allows;
• remove proprietary notices, misrepresent the source of an output, or imply that Provenarium approved your method or result; or
• use automated access in a way that exceeds documented interfaces, creates an unreasonable load, or circumvents usage limits.

7. Scientific and regulated use

Provenarium performs calculations from the data and settings you provide. You are responsible for confirming the source-file selection, plate map, sample assignments, dilution series, units, transformations, model, fit constraints, weighting, suitability criteria, exclusions, and report content.

Before using an output for a scientific, quality, release, submission, or other consequential decision, qualified personnel must review the inputs, configuration, calculations, suitability outcomes, and report. Investigate unexpected results and compare the configuration with the approved method.

The Services can support work performed under a regulated quality system, but software features alone do not establish regulatory compliance. Your organization is responsible for defining intended use, assessing risk, validating or qualifying its configured use as required, controlling methods and access, training users, maintaining procedures and records, reviewing changes, and determining whether electronic-record or electronic-signature requirements apply.

The Services are not a medical device and are not intended for diagnosis, treatment, patient-specific decisions, emergency use, or high-consequence decisions made without qualified review. Our website and resources provide general scientific and software information, not legal, regulatory, medical, or method-validation advice.

8. Privacy, confidentiality, and security

Our Privacy Policy explains how we handle personal information. We do not disclose nonpublic Customer Data except to service providers processing it on our behalf, as you direct, as needed to protect the Services, or as required by law. We may access it when needed to provide requested support or address an urgent security issue.

The Services use authenticated access and access-control rules, and we rely on security controls provided by our infrastructure providers. No system can guarantee absolute security. Until your organization has executed any agreement its policies require—such as a nondisclosure agreement or data-processing agreement—do not upload information that requires that agreement. Protected health information is prohibited under these Terms.

9. Third-party services

The Services rely on third-party infrastructure, including Google Firebase and Google Cloud, and may let you use Google sign-in. Your use of a third-party service may also be governed by that provider’s terms. We are not responsible for a third-party site or service that you choose to use outside the Provenarium Services.

We may add or replace service providers as the Services change. We remain responsible for our obligations under these Terms and any signed customer agreement.

10. Free and paid services

The individual workspace is provided without a service-level agreement, guaranteed support time, or guaranteed availability. We may set reasonable technical and usage limits needed to operate and protect it.

Team workspaces, paid services, implementation work, integrations, validation deliverables, and custom development are offered through a separate written proposal, order form, or statement of work. That agreement will address applicable fees, payment, scope, delivery, support, data terms, and ownership of custom deliverables. The website’s plan descriptions are invitations to discuss those services, not a binding quote or promise of a specific delivery date.

11. Suspension and termination

You may stop using the Services at any time. To request account closure, email hello@provenarium.com. Before closing an account, download any available settings or reports you need to keep.

We may restrict or suspend access when reasonably necessary to address a security risk, prevent harm, comply with law, respond to a material breach of these Terms, or protect the Services or other users. When practicable, we will provide notice and an opportunity to correct the issue. We may terminate an account for a material or repeated violation.

After termination, your license to use the Services ends. We handle retained information as described in the Privacy Policy and any signed customer agreement. Sections that by their nature should continue—including ownership, confidentiality, disclaimers, liability limits, and general contract terms—survive termination.

12. Intellectual property

Provenarium and its licensors own the Services, software, interfaces, documentation, trademarks, visual design, algorithms, templates, and other materials we provide, excluding Customer Data. These Terms grant access to the Services, not ownership of them. All rights not expressly granted are reserved.

If you voluntarily provide feedback, you allow us to use it without restriction or payment, but this does not transfer ownership of your Customer Data or confidential scientific work.

13. Disclaimers

To the fullest extent permitted by law, the Services and website content are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted or error-free, that every file will be parsed correctly, that a selected model or criterion is scientifically appropriate, or that an output will satisfy a regulatory authority or your organization’s requirements. Nothing in these Terms excludes a warranty or consumer right that applicable law does not allow us to exclude.

14. Limitation of liability

To the fullest extent permitted by law, neither Provenarium nor its suppliers will be liable under these Terms for lost profits, revenue, goodwill, business opportunity, or data, or for indirect, incidental, special, consequential, exemplary, or punitive damages, even if advised that such damages were possible.

To the fullest extent permitted by law, Provenarium’s total liability arising from the Services or these Terms will not exceed the greater of US $100 or the amount you paid Provenarium for the service giving rise to the claim during the 12 months before the event that created liability.

These limitations do not apply to liability that cannot lawfully be limited, and a signed customer agreement may provide different remedies or limits for paid Services.

15. General terms and contact

These Terms, the Privacy Policy, and any applicable signed customer agreement are the entire agreement about the Services they cover. If one provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition, reorganization, or sale of the business.

Applicable law may give you rights that these Terms cannot change. Before starting a formal dispute, contact us and give both sides a reasonable opportunity to resolve it. A court with lawful jurisdiction may hear any dispute that is not resolved.

We may update these Terms to reflect changes to the Services or law. We will post the revised Terms with a new effective date and provide additional notice of material changes when required. Continued use after the revised Terms take effect means you accept them.

Questions and legal notices may be sent to hello@provenarium.com. Provenarium operates from the United States.